Handling Difficult Customers Course in Germany

Wouldn’t the world be a great if every customer was a pleasure to deal with? We all know that seldom happens. So what is the best way to handle demanding customers? Through this course, training participants will learn stress management skills, how to build rapport, and recognising specific body language.

By employing our Handling a Difficult Customer course, training participants will see an increase in customer service, productivity, and a reduction in unhappy customers. Training participants will be provided with a powerful skill set including in-person and over the phone techniques, addressing complaints, and producing return business.

This Handling Difficult Customers Course in Germany workshop is ideal for anyone who would like to gain a strong grasp and improve their Handling Difficult Customers.

The ideal group size for this Handling Difficult Customers course in Germany is:

The duration of this Handling Difficult Customers Course in Germany workshop is 2 full days. Knowles Training Institute Germany will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Handling Difficult Customers

• Learn to develop a positive mindset when handling difficult customers.
• Learn tools and strategies to calm them down.
• Learn techniques to empathise with customers.

Below is the list of course objectives of our Handling Difficult Customers course in Germany

• Develop a positive mindset
• Manage internal and external stress
• Exhibit abilities to listen actively and empathise
• Develop a rapport with customers in person and over the phone
• Learn the diverse challenges posed by customers
• Promote strategies to adapt to challenging conditions

Below is the list of course content of our Handling Difficult Customers training course in Germany

Each participant will receive the following materials for the Handling Difficult Customers course in Germany

Handling Difficult Customers Course in Germany Learner’s Guide

Handling Difficult Customers Course in Germany Handouts

Handling Difficult Customers Course in Germany PPT Slides Used During Course

Each course participant will receive a certification of training completion

There are 4 pricing options available for this Handling Difficult Customers training course in Germany. Course participants not in Germany may choose to sign up for our online Handling Difficult Customers training course in Germany.

Contact us for the latest Handling Difficult Customers course in Germany schedules:

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